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A dirty, dangerous job: cleaning up meth labs September 23, 2010

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 HARRIMAN – Kelly Mynatt steps in when the police step out.

The hazardous-materials crew that responds when police seize a methamphetamine lab removes the lab and its components only. Any further cleanup becomes the responsibility of the owner – who turns to a cleanup specialist such as Mynatt.

Mynatt spent six years removing methamphetamine labs for Eagle-SWS, which handles most local removals for law enforcement. Last year she started her own company, Eco-Ethics.

The job takes her to houses, apartments, motels and trailer parks around the state. Prices so far have ranged from $1,500 to $26,000.

“The main concern is always the safety of the next person,” Mynatt said. “Unfortunately, some houses and cars just can’t be saved.”

Sometimes she finds a few surprises. A walk through a quarantined meth house last week on Oakdale Highway turned up discarded lab components and other leftover drug gear – including needles scattered among children’s toys on the floor.

“That really bothers me,” she said. “It’s an adult’s choice, but when they put kids in a situation like that, it just sickens me.”

On another cleanup, Mynatt uncovered an addict’s stash hidden inside a desk.

“We went through the drawers and found a baggie of meth crystals,” she said. “We moved the desk and found a hidden door. There were two (hydrochloric acid) gas generators inside. You really never know what you’re going to run into.”

Motels, apartments and rental houses make up the bulk of the work. Owners of trailers and cars typically cut their losses.

“Cars are really tricky,” Mynatt said. “If police have found a lab cooking in a car, everything is going to have to be removed and the body sent for scrap. There are so many crevices in a car and so much upholstery you just can’t get it all out. The materials in a trailer are so porous, you have to completely gut it. Most of the people who own trailers about 70 percent of the time don’t do it when they find out what’s involved.”

Tackling the tiers

Cleanup costs depend on the level of contamination, set by police at the time they seize the lab. Officers base their decision on the lab’s size, methods and how long it’s been in use. A series of questions compiled by the Tennessee Department of Environment and Conservationhelps guide that decision.

TDEC regulations lay out a four-tier classification system for contamination. Tier 1 equals a few small-scale cooks, Tier 4 a superlab.

Most labs end up as a Tier 3 by default. Testing by a state-certified hygienist can determine the exact level.

“The fourth tier never happens here,” said John Nale, a Chattanooga-based cleanup contractor and hygienist. “But a red phosphorus cook will kick it up to a Tier 3, even if it was just once. I always test every single room. Legally that’s not necessary, but it can save a client a lot of money on the total cleanup.”

Carpeting, rugs, curtains, upholstery and anything else porous will be the first stuff to go, bound for a Class 1 landfill. Heating and air-conditioning systems and ceiling fans don’t survive, either.

“One of the worst things is if the central heating or air conditioning was running when they cooked,” said Jerre Hood, a lawyer and cleanup contractor based in Winchester, Tenn. “It blows the stuff all through the house.”

Wood paneling typically has to be stripped. Sheet rock might get to stay, depending on the levels of meth detected by testing.

“If the levels are really high, everything goes, right down to the studs,” Mynatt said.

Sometimes vandals and thieves start stripping early. The house on Oakdale Highway, where police reported seizing a shake-and-bake lab April 25, showed signs of a break-in and further cooking nearly five months later. Lithium strips and other meth-making materials lay in the kitchen sink.

“Once the labs are quarantined, people don’t care,” Mynatt said. “They’ll break in and steal the furniture. If they sell it, the buyer ends up with contamination in their home. I cleaned a motel room once. There was a computer and a video game system on the first visit, and they were gone the next time. I told the owner I hoped whoever took it cleaned it really well and won’t be affected by it.”

A tricky trade

Work won’t begin without money in hand. The nature of the job and the clientele leave little room for handshake agreements.

“A lot of people want to know if they can pay for meth cleanups on installments,” said Donald Feathers, a Johnson City-based cleanup contractor. “If we did that, we’d never get paid.”

Smart cleanup specialists do some checking before they accept a job.

“I’ve been looking at a house and suddenly four police cars pull up,” Nale said. “When you’re cleaning up, it’s a good idea to call the police and notify them first.”

Some cleanup contractors hold an extra certification as hygienists, which means they can test their own work and stamp it themselves as safe. State law allows that, but others say the two roles shouldn’t mix.

“I really disagree with hygienists being able to sample their own work,” Mynatt said. “They know where they scrubbed the hardest. I think there needs to be more monitoring.”

TDEC regulations require prospective cleanup contractors to file a statement of qualification and complete a federally mandated 40-hour course on hazardous waste response, together with a state-sponsored class on meth cleanup.

Critics say that’s too much book work. Others say it’s just the difference between classroom time and hands-on learning.

“Tennessee has one of the longest lists of approved contractors in the United States,” said Joe Mazzuca, operations manager of Meth Lab Cleanup Co., which operates nationwide. “The majority of training has more to do with regulations and requirements than teaching how to clean it up. They don’t teach the quirks of meth residue. Meth is a very, very difficult molecule to remove.”

State officials said they’re working on updating the requirements for certification.

“The original rules the department drafted dealing with methamphetamine cleanup were emergency rules,” TDEC spokeswoman Tisha Calabrese-Benton said. “As we learn more about meth-contaminated properties and their impacts on inhabitants, it is important that our rules evolve. We are currently evaluating what works and where improvements or refinements can be made.”

The drafting of any new rules won’t begin before next year, she said.

What’s left behind

When the cleanup ends, testing resumes. State law requires a level of no greater than .1 microgram of meth residue per 100 square centimeters before a certificate of fitness can be issued. Remaining tests check for the presence of hydrocarbons, lead, mercury and other volatile compounds.

Even then, some have their doubts. Experts say meth hasn’t been around long enough for sufficient study on the residue’s lifespan and long-term effects.

“What we do right now probably gets rid of 90 percent of the problem,” said Glenn Morrison, a professor of environmental engineering at the Missouri University of Science and Technology. “We’re trying to establish the risk after that. If you do the right thing during cleanup, you can still have lingering meth. The inner walls are not completely isolated, and that wall cavity can hold on to quite a bit.

“Tennessee’s test is for surface contamination. That doesn’t tell you what the building materials are emitting into the air. Building materials are like sponges that absorb, then re-emit chemicals over time. How much and how fast depends on the building material and the chemical.”

Morrison said he’s working with the National Institute of Standards and Technology, a federal research laboratory, on studies that aim to answer some of those questions. He said that doesn’t mean homeowners should panic at the thought of setting foot in a onetime meth house.

“You and I have encountered plenty of meth in our lives,” Morrison said. “Nearly everyone in the country has probably spent a night in a motel room where meth has been either made or at least smoked. Every industrial chemical that’s ever been produced is in our bodies right now in trace amounts. It’s all a matter of concentrations and our ability to tolerate it.”

Mynatt says she’d feel safe living in a former lab that met the state standards.

“As long as it’s been cleaned properly, the contamination shouldn’t come back,” she said. “But every case is different. I’m not going to sit here and say it could never happen.”

Publication:

 

  Knoxville News Sentinel

 

  Article:

 

  A dirty, dangerous job: cleaning up meth labs

By Matt Lakin\Knoxnews.com

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The Brutal Business of Battling Bedbugs September 23, 2010

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Over the past summer, America has been gripped by bedbug fever — and not in a good way. The minuscule pests have gotten out of control: In New York, they forced the closure of several high-end retailers, bedeviled Bill Clinton’s Harlem headquarters, and were recently discovered in Google’s offices.

While New York is officially the most bedbug-ridden city in the country, the nocturnal bloodsuckers have become a problem across the country, as the emergence of pesticide-resistant strains of the bugs have made them harder and harder to fight. In 2002, the U.S. Environmental Protection Agency declared them a public health pest and, in 2009, it held a national summit to work on the problem.

A vast industry has sprouted up to fight infestation: from bug-sniffing dogs (particularly Beagles) to portable fabric steamers to undercover exterminators, the front lines of the bedbug battle are jammed with all manner of measures, including pricey and high- and low-tech options. Prevention, meanwhile, is the most effective form of bedbug treatment — and it’s largely an open market. Currently, there’s one proven method for preventing an infestation: mattress encasements. Priced between $75 and $180, a well-made cloth encasement ensures that bedbugs inside a mattress or box spring cannot come out to bite. And, if new bedbugs come into the home, encasements make it much harder for them to hide.

Part of the reason for the general lack of bedbug prevention services is that preparation for the little monsters is not easily packaged, marketed or sold: It requires significant lifestyle changes and a great deal of thought. Barring the unlikely development of new pesticides or an EPA decision to permit the use of banned chemicals, bedbugs are here to stay, which means that fighting them will either require a bottomless wallet or a vastly different perspective about cleanliness and prevention.

Eternal Vigilance: The Price of Freedom (from Bedbugs)

Mattress enclosures are helpful for protecting against bedbugs, but careful, constant observation is the greatest weapon in the bedbug arsenal. The best way to save money on cleanup and extermination is by watching carefully for signs of the bloodsuckers and responding quickly when they show up.

There are two useful early warning signs of a bedbug problem: bites and blood spots. Unfortunately, while itchy bug bites may draw attention to the problem, they aren’t the best indicator. To begin with, between 30% and 50% of people aren’t allergic to bedbug bites, and they often remain blissfully unaware that they’ve even been bitten. Of the remaining 50% to 70%, most will only show small welts that are indistinguishable from mosquito bites. In fact, the main difference between mosquito and bedbug bites is that the little redcoats often leave a line of two or three bites — a formation that some experts refer to as “breakfast, lunch and dinner.”

An even better indication that the critters have arrived is brown or black spots on bedding. Bedbugs often defecate while eating, leaving behind smears of partially digested blood. Later, when they return to their lairs, they excrete even more, depositing telltale collections of dark spots. If either dark spots or the three-bite formation show up, chances are good that bedbugs are nearby.

Why Baby Bedbugs Turn Red

Dealing with bedbugs requires “integrated pest management,” a mix of techniques that attack the tiny bloodsuckers on a variety of fronts. In addition to killing the bugs that have already taken over an area, it’s important to protect against future infestations. This involves completely and thoroughly cleaning the infected space, as well as making changes to reduce the chance of future visits.

After finding bites or blood spots, the next step is to find the culprits. Unfortunately, bedbugs are extremely hard to detect. Fully grown specimens are about the same size as an apple seed and have a dark brown color. Younger bugs, or nymphs, are almost transparent, except when they are feeding — the victim’s blood can be seen through their skin, giving them a translucent red appearance.

Bedbugs cluster in dark, confined spaces. According to Mike Simpson, director of marketing for mattress enclosure manufacturer Protect-a-Bed, a University of Kentucky study found that 65% of bedbugs live in or around the bed. They often hide in the seams of a mattress, around the edge piping, or in the box spring. Susan Jones, an associate professor of entomology at Ohio State University, notes that they can move in behind baseboards or picture frames, in electrical sockets or in furniture. To clear them out, it’s vital to search — and vacuum — every nook and cranny of the home.

Bedbugs also love to hide in clothing. In order to protect against an infestation, it’s important to clean and — most crucially — dry every garment that could be infected. Clothes need to be left in the dryer for at least a half hour at the highest possible temperature; afterward, they should be sealed in plastic containers until the entire living space is clean, as they can be easily re-infested.

Sucking Up the Suckers

Another problem is bedbug eggs. Even after all bedbugs are cleared out of a home, any eggs that are left behind can quickly mature, leading to a fast re-infestation. Unfortunately, getting rid of eggs is complicated: they are tiny — about the size of a speck of dust — and light colored. Also, as Jones notes, they have “a sticky coating that glues them in place.” Removing them requires a stiff-brush or vacuum attachment and a lot of scrubbing.

Bedbugs can also live inside vacuum cleaner bags, hoses and attachments, re-infesting a home even after they are cleared out. To protect against survivors, Jones suggests vacuuming up a half cup of corn starch or talc: the atomized powder will asphyxiate any hangers-on. Afterward, to insure against re-infestation, it’s important to quickly and thoroughly dispose of any vacuum bags by sealing them in a plastic bag and immediately dumping them in trash receptacles that are located outside the home.

Jones highlights the importance of cleanliness for fighting bedbugs, noting that “You can be the best housekeeper in the world and get bedbugs, but if you’re not a good housekeeper, you’ll keep bedbugs.” The filthy suckers love to hide in piles of clothing, dirty laundry, old newspapers, or other clutter.

Jones notes that dumpster diving, thrift-store shopping, and buying things from eBay are all potentially dangerous invitations to an infestation. Before bringing used items into a home, it’s important to make sure that they are clean.

Making the Problem Worse

Some companies have used the bedbug epidemic as a way to make a quick buck. Jones notes that many “natural” pest-fighting alternatives have questionable value. For example, diatomaceous earth, a popular nonpoisonous insect killer, may take weeks to work, while lavender- and cedar-based bug killers are unproven. At best, she argues, they are “a Band-Aid on a gaping wound.” At worst, they are completely useless.

Even worse, some companies are offering products that will actually make bedbug issues worse. For example, foggers or bug bombs — common tools in the insect-fighting arsenal — can turn a small bedbug problem into a major infestation. Jones warns that, while these insecticides may kill a few bedbugs, they will encourage most of the bugs to scatter to other areas. Instead of being limited to the bedroom, the bugs will spread all over the house, making the problem bigger — and harder to control.

With EPA bans on most types of insecticide and bedbugs rapidly becoming immune to the remaining poisons, it seems likely that the evil little bloodsuckers are here to stay. While exterminators and scientists may develop new treatments to fight them, chances are good that — like our ancestors — we will need to learn how to live with the occasional bedbug bite. In the meantime, with vigilance and a few lifestyle changes, we can make it much harder for bedbugs to get a (super small) toehold in our homes.

By BRUCE WATSON
Bruce Watson is a features writer for DailyFinance, focusing on the political and cultural effects of economic events. A contributor to Military Lessons of the Persian Gulf War, A Chronology of the Cold War at Sea, the Journal of American Philosophy, A Cafe in Space, and the forthcoming Peanut Butter, Gooseberries, and Latkes! He has also worked as a research assistant in the British House of Commons and at the United States Naval Institute.

Third-Hand Smoke’ Could Be Troublesome, Too July 22, 2010

Posted by Vickie-dirtbusterswv in Press Release.
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This is an older article I ran across and thought everyone should be aware of:

MONDAY, Feb. 8 (HealthDay News) — Tobacco smoke residue found on indoor surfaces — so-called “third-hand smoke” — can interact with airborne compounds to form new, potentially cancer-causing substances, research suggests.

Details about the potential role such third-hand smoke might play and what health concerns it might create remain unclear, however, awaiting further study.

“We’re talking here about compounds that were not originally emitted by cigarettes but that may form indoors as a result of the residue that settles indoors, after smoking, which then mixes with indoor chemistry,” explained Hugo Destaillats, a chemist in the indoor environment department of Berkeley National Laboratory in California and a co-author of the study.

“It’s this third-hand smoke residue that is the source of the smells that we all easily perceive in a room or a car where cigarettes have been smoked, as a consequence of such places being coated with cigarette emissions,” he said. “And we found that such emissions do give rise to new pollutants when they react with non-cigarette compounds found indoors.”

The findings are published in the Feb. 8 online edition of the Proceedings of the National Academy of Sciences.

According to the American Cancer Society, “third-hand smoke” is a term that is sometimes used to refer to the post-smoking toxic residue left behind to float in the air and settle on surfaces once the obvious indications of smoking have dissipated.

Because third-hand smoke is a relatively new field of research, it’s not certain how exposure might translate into cancer risk, the society says, although it suggests that risk would most likely pale when compared with hazards already linked to second-hand smoke exposure.

However, Destaillats and his team noted that non-smokers — and infants, in particular — could face health risks from inhaling smoke-related residue through contact with contaminated surfaces and dust.

The researchers tested what occurred when residual nicotine from tobacco smoke came into contact with nitrous acid (HONO), a compound typically found in indoor environments.

Besides high-tech lab testing, they also examined the surface of a stainless-steel glove compartment (and its cellulose-based substructure) in a light-duty pickup truck routinely used by a heavy smoker. During the three days of testing, 34 cigarettes were smoked inside the truck.

The researchers found that nicotine and HONO did interact, giving rise to the development of compounds known as tobacco-specific nitrosamines. These compounds, they said, are designated carcinogens that have been shown to cause mutations in animals.

They also found that more than half of the nitrosamines that had formed in the study’s testing environments endured for more than two hours after all cigarette smoke had dispersed.

Destaillats stressed that beyond proving that such compounds form in reaction to third-hand smoke, the research team could not say what health impact the compounds might or might not have on people exposed to them.

“We did not measure that. That is beyond our study,” Destaillats said. “Of course, I would certainly hope that other scientists and public health toxicologists would take a look at this process and consider these new pollutants that have been overlooked before.”

Thomas J. Glynn, director of cancer science and trends for the American Cancer Society, described inquiry into the potential hazards of third-hand smoke as the “next logical step in the exploration of what cigarette smoke does to you.”

“We’ve known for at least 50 years, if not more, that first-hand smoke can make you sick and can kill you,” he said, noting that each year cigarettes kill more than 400,000 Americans and 5 million people worldwide. “It was in the 1980s that we began understanding the effects of second-hand smoke. And the idea of third-hand smoke has been around for the past decade but only recently assigned a name. And now the research is beginning to look at not only the fact that it exists, but what are the health effects going to be.”

The notion that smoke residue would interact with common indoor chemicals to give rise to a third tier of carcinogenic compounds has “biological plausibility,” Glynn said. Such a post-smoking cocktail, he said, could ultimately include chemicals found in lighter fluid, paint thinners and car exhaust as well as radioactive substances and chemical weaponry.

“But we don’t really know yet for sure,” he cautioned. “It’s still open to question. We can’t yet say what finally falls on the furniture and the rugs and the car runners. But there’s every reason to expect that third-hand smoke would contain such chemicals.”

The American Cancer Society, he said, “certainly applauds any research that explores what could end up being a significant hazard to one’s health.”

Opinion: If surfaces was exposed to cigarette smoke, I would be sure to clean frequently, just in case.

H1N1 Still A Pandemic, Says WHO July 22, 2010

Posted by Vickie-dirtbusterswv in Press Release.
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The World Health Organization (WHO) will continue to monitor the H1N1 swine flu pandemic, a spokesman from the group told Reuters on Tuesday.

“There is no EC (emergency committee) this week. We are still monitoring and seeing how the virus behaves in the rest of the southern hemisphere winter,” Gregory Hartl of the WHO spokesman told Reuters reporter Stephanie Nebehay.

“We’re still in phase 6, it is still a pandemic,” added Hartl told Nebehay, referencing the organization’s six-phase scale in which the sixth phase is used to declare a full influenza pandemic.

“Basically our reading after talking to a number of countries in the southern hemisphere is it is too early. So there will be nothing this week.”

Bloomberg News had previously reported that the WHO emergency committee had planned to meet sometime this week–perhaps as early as Tuesday–in order to review statistical information and officially declare an end to the over year-long H1N1 pandemic.

According to WHO statistics, H1N1 has killed more than 18,000 people globally.

In the organization’s most recent weekly update, released on July 16, “Worldwide, overall pandemic influenza activity remains low. The most active areas of pandemic influenza virus transmission currently are in parts of South Asia, West Africa, and Central America… Overall, in the temperate regions of the northern hemisphere (North America and Europe), pandemic and seasonal influenza viruses have been detected only sporadically or at very low levels during the past month.”

The WHO declared the H1N1 pandemic on June 11, 2009, after more than 70 countries reported cases of infection, according to Centers for Disease Control and Prevention (CDC). Furthermore, the CDC noted that swine flu cases had been confirmed in all 50 states, Washington D.C., Puerto Rico, and the Virgin Islands by June 19, 2009.

Removing Kid Stains July 8, 2010

Posted by Vickie-dirtbusterswv in Tips.
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How to Remove Crayon Stains

Place the garment stain-side down on a stack of paper towels. Spray with WD-40 and let sit for five minutes. Flip garment over and spray again. Rinse well. Rub liquid dish soap into the stain. Rinse again. If any stain remains, apply a stick or spray stain remover and machine wash.

How to Remove Glue, Gum, and Stickers

Remove as much as possible with a dull knife or a spoon. (To make it easier to remove gum, first rub an ice cube over it to freeze it.) Apply a lubricant, like glycerin, to loosen any remaining residue, then scrape it off and rinse. Rub in liquid dish soap to remove any leftover stain. Machine wash.

How to Remove Paint

Wipe off any dried acrylic or water-based paint residue with a paper towel. Sponge on a solution of laundry detergent and warm water. Once the paint has softened, remove as much as possible with a dull knife or a spoon. Rinse and repeat until most of the stain has been removed. Machine wash.

How to Remove Red Clay Stains

Remove dried clay with a dull knife or a spoon (or go outside and give the garment a shake). Apply liquid dish soap to the stain and let it sit overnight. Machine wash. If any stain remains, apply color-safe bleach directly on the fabric or flush with rubbing alcohol, then machine wash again.

How to Remove Tree Sap Stains

Remove as much as possible with a dull knife or a spoon. Rub in a lubricant, like glycerin, and let sit until the sap softens. Place the garment stain-side down on a stack of paper towels and tap to loosen the sap. Rinse. If any stain remains, apply a stick or spray stain remover and let sit for 15 minutes. Machine wash.

How to Remove Chalk Stains

Shake out or vacuum up any loose chalk particles. Place the garment stain-side down on a stack of paper towels and blot the back of the stain with a cloth dipped in rubbing alcohol. Rinse. Rub liquid dish soap into any leftover stain and let sit for several minutes. Machine wash.

FMS to Sub-Contract Walgreens to DirtBusters Janitorial Services July 2, 2010

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Loren Morris, Scott Koloms of FMS, Don Cregut, John Perry of DJS

 

On June 15, 2010 Mr. Scott Koloms, President and Loren Morris, Director of Specials with Facilities Management Services, Inc. from Louisville, KY met with John E Perry II, President and Don Cregut Sales Manager at DirtBusters Janitorial Services, Inc. office in Barboursville, WV.     

Facilities Management Services is Louisville’s premier contract cleaning company.  Headquartered in Kentucky and serving all of Metro Louisville and Central Kentucky with branch operations in Shelbyville, Louisville, Frankfort, Lexington, Carrollton and Madison Indiana. FMS has over 300+ dedicated workers and 75 years of contract cleaning management. Since 2001, FMS has grown every year.  The company currently employs hundreds of team members in multiple states and cities.  Services now include the latest technologies in floor care and carpet care as well as general commercial cleaning.

Left to right: Loren Morris, Scott Koloms of FMS and Don Cregut, John Perry II of DJS 

With the recent acquisition of Walgreens’ contract cleaning, FMS has agreed to subcontract the Walgreens in the Tri-State area of Ohio, Kentucky and West Virginia to DirtBusters Janitorial Services. 

DirtBusters Janitorial Services provides services for commercial, industrial and retail facilities throughout the tri-state area including: on-going contract cleaning, one-time cleaning, construction clean-up, government contracts, banks, churches, call centers, paper and plastic supplies and more. Locally owned and operated for over 20 years, DirtBusters is not a franchise and has a personal vested interest in their customers. 

DirtBusters Janitorial Services is firmly committed to developing ways to increase efficiency and quality of service, while striving to save you money on your janitorial expenses. This commitment means we have well trained personnel, the latest equipment, and a “hands-on” management philosophy. Regular visits by our Account Manager will assure you are satisfied with services and a supervisor will make frequent building inspections.    

Many business owners contact DirtBusters not because they are looking for a new cleaning company, but because they are in search of a cleaning solution. We understand that all clients are different and have unique needs that require a customized solution.  DirtBusters pro-active approach is the solution you have been searching for. It is a system we have developed and perfected and this is how we approach every project and every client. 

When you choose DirtBusters Janitorial Services, you are not just getting service. You are getting a process, a carefully planned process developed through years of experience and effective management. Contact DirtBusters for a free estimate at 888-517-2549. 

Go to FMS

 

Go to DJS

Our Account Manager June 9, 2010

Posted by Vickie-dirtbusterswv in My Opinions.
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ODE TO THE ACCOUNT MANAGER 

Wayne Manager

Wayne Mayes

 

Our account manager is Wayne Mayes. He is responsible for customer contacts by face-to-face visits, emails and phone calls. Wayne introduces the Area Supervisor to new clients and shows where everything is in the building. Sometimes he delivers supplies to the building.  He is the one who visits our clients to make sure they are happy. When the client is happy, Wayne is happy. He is especially thrilled to receive a testimonial!   

It is normal in our industry to only hear from a customer if there is an issue or complaint.  When Wayne receives a call or visits the client expects him to immediately act upon their issues. Well the fact that the customers do not know,  is Wayne does not have any power or authority to do what he would to make the client happy. He is the middle man, the messenger. He then brings this information to Heidi Hudson the Operations Manager. Then Heidi uses this information to take appropriate actions. Needless to say Mr. Mayes occasionally gets a verbal beating. As I observe the office day in and day out, I have realized that I definitely do not want to be an account manager. Who wants to be the messenger?   

Anyway … to anyone in this type of position, I pat you on the back and I applaud you! Thanks Wayne.